Shipping times

Purchased items will be shipped from California within 7 business days of the order, although most will be shipped within 1-3 days. Please allow up to 1 weeks from ship date for your delivery to arrive (USA SHIPPING ONLY). If you still have not received your purchase after 1 week of your shipment confirmation (USA), please notify orders@brokenpromisesco.com and provide your order number.

USPS does not pick up our packages on weekends or holidays. 

Shipping process

When your order is packed up, you'll receive an Order Confirmation email. When you receive this email, it means your order is in a box and ready to go, it does NOT mean your package has left the building. Your tracking will show "Pre-Transit." USPS picks up Monday-Friday at unspecified times. This means, if your order was packed up on a Monday, it might have been packed after USPS already picked up, in which case it will go out the following business day (Tuesday). If your order was packed up on a Friday, it might not leave our building until the next pick up the following Monday. Please note, during high volume seasons November-December, your order may show "Pre-Transit" for up to 3 business days, as the USPS truck may only hold a certain amount of packages before it is filled up.

Again, please note, during NOVEMBER-DECEMBER, we have high order volume, and your package might take a bit longer to leave our building, as it is waiting in line to get on a truck.

USPS does not pick up our packages on weekends or holidays. 

 

Domestic (USA)

All domestic orders are shipped via USPS Priority Mail with delivery confirmation. USPS Priority Mail delivery time is 1-3 business days from date shipped, but may take longer. Most domestic orders are received within 1 week of ship date.

USPS does not pick up our packages on weekends or holidays. 

Express / Expedited / Overnight shipping (USA)

Purchased items will be shipped from California within 7 business days of the order, although most will be shipped within 1-3 days. If you choose Express, Expedited or Overnight shipping, the ship time starts when the package leaves our building. For example, if you order on Monday with overnight shipping, the package may leave our building around Wednesday, and at that time will take 1 day to ship, so it will arrive Thursday. All shipping costs are non-refundable and we are not responsible for unexpected shipping delays .

USPS does not pick up our packages on weekends or holidays. 

USPS does not pick up our packages on weekends or holidays. 

USPS does not pick up our packages on weekends or holidays. 

 

International USPS First Class / Priority Mail

Standard delivery time is 3-6 weeks from date shipped, but may take longer. As of now, USPS does not offer delivery confirmation or tracking for international shipments. Custom law differs in each country so in some cases orders may get caught and inspected by customs which delays delivery. 

Brokenpromisesco.com is not responsible for international shipping delays, such as customs delays and is not responsible for any customs duties or taxes. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier and all duties/fees incurred on the shipment. Please contact orders@brokenpromisesco.com if you have any questions.

USPS does not pick up our packages on weekends or holidays. 

Shipping to GERMANY with USPS

In GERMANY, the item will first reach Frankfurt Airport and unfortunately WILL NOT transmit tracking information back to the original tracking number and will not show further movement within your country, but it is still on it's way to you. The item will show Frankfurt for another 2-4 weeks and then arrive randomly. You may be responsible for paying customs fees before the item is released. If you have any questions you should contact your local postal service. In some cases a shipment can take a total of up to 6 weeks. Please email us if you have not received your package after 6 weeks. For faster, fully tracked shipping, you can choose Fedex as your ship method at checkout. 

International Shipping with Fedex

Standard delivery time is 1-2 weeks from date shipped, but may take longer. If you would like tracked shipping on international orders, please choose Fedex as your delivery option.

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