What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 2-3 business days.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at orders@brokenpromisesco.com and we will be happy to work with you to remedy the situation.

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