Route+ Shipping Insurance is a low cost, optional add-on for your Broken Promises orders, with 100% coverage for customers who want that extra level of assurance and protection from lost, damaged or stolen packages. At only 98¢ for orders under $100, or 1.5% of the total for orders over $100, the cost is minimal for that peace-of-mind.
When you purchase Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. You can deselect Route+ at checkout if you do not wish to add package protection. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.
If you chose to opt out of Route insurance when you placed your order, unfortunately we are not responsible for any lost, missing, delayed or stolen packages. Broken Promises works directly with Route to protect your package, but if you “unclick” or “uncheck” the Route Insurance option, we are unable to cover your shipment.
IF YOU CHOOSE TO NOT PURCHASE ROUTE+ PACKAGE PROTECTION, YOU WILL NEED TO DE-SELECT THIS TOGGLE AT CHECKOUT.